FAQs
Frequently Asked Questions (FAQs)
The Swing Space
đźšš When will my order ship and arrive?
We typically process and ship orders within 1–2 business days. Delivery usually takes 4–7 business days. Any unusual delays or exceptions will be mentioned on the product page.
🔄 What’s your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original condition, and returned with all packaging.
đź’¸ Are returns free?
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Yes, for defective or incorrect items — we cover the shipping.
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No, for other reasons (e.g., change of mind) — return shipping is your responsibility.
đź’ł What payment methods do you accept?
We accept:
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Major Credit/Debit Cards (Visa, Mastercard, AmEx, Discover)
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Digital Wallets (Apple Pay, Google Pay)
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PayPal Express
❌ Can I cancel my order?
Yes, if your order hasn’t shipped yet, you can cancel for a full refund. Email us at support@theswingspace.com as soon as possible.
đź› What if my product is damaged when it arrives?
Inspect your order upon delivery. If there’s visible damage:
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Note it before signing, or write “suspect damage”
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Email us at support@theswingspace.com with photos
We’ll send a replacement or offer compensation.
đź›’ How do I place an order?
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Online: Click Add to Cart, go to checkout, and complete your purchase.
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By Phone: Call +1 (937) 787-6766 to order directly.
📦 Will I get tracking info?
Yes! After your order is shipped, you’ll receive an email with your tracking number and a link to monitor delivery.
📧 Will I get an order confirmation?
Absolutely — a confirmation email will be sent right after purchase. Be sure to enter your email address correctly at checkout.
✏️ Can I change my order after placing it?
Yes, if your order hasn’t shipped yet. Email us at support@theswingspace.com with your request. We’ll adjust the total or send a custom invoice if needed.
đź“ž Need more help?
We’re here to assist!
Email: support@theswingspace.com
Phone: +1 (937) 787-6766