SIM IN A BOX® Play 10' - GC3 Ball Enabled

Shipping Policy – The Swing Space

Thank you for shopping with us! We’re dedicated to getting your order to you quickly and reliably. Here's everything you need to know about our shipping process:

📦 Shipping Cost

We offer free shipping anywhere in the USA.

⏰ Order Cut-Off Time

Orders placed by 6:00 PM (EST), Monday–Friday, will begin processing the same day.

🔄 Processing Time

Orders are processed within 1–2 business days.

🚚 Delivery Time

Expect delivery within 4–7 business days after dispatch.

🚛 Shipping Method

Most items ship via third-party freight carriers using 18-wheeler trucks. For freight deliveries, we'll contact you to schedule curbside delivery — please provide a valid phone number at checkout.

📧 Order Confirmation & Tracking

You’ll receive a confirmation email once your order is placed and another email with tracking info once it ships (within 1–2 business days).

📦 Changing Your Address

Need to update your shipping address? Contact us within 24 hours of placing your order.

❌ Cancellations

Changed your mind? You can cancel your order before it ships. If it’s already been dispatched, check our Refund Policy for return options.

⚠️ Damaged or Incorrect Orders

Please inspect your delivery right away. If you receive a damaged, defective, or incorrect item, contact us immediately and we’ll arrange a return at no cost to you.

📞 Contact Us

We're here to help with any questions or concerns.
Phone: +1 (937) 787-6766
Email: support@theswingspace.com

100% Price Match Guarantee

At The Swing Space, we work hard to offer you the best prices online. If you find the same item at a lower price from another online store, let us know — we’ll beat it, no questions asked.

We want you to shop with confidence, knowing you're getting the best deal available.

✅ Price Match Terms & Conditions:

only to identical items sold by authorized retailers

not match prices from discount sites, auction platforms (e.g., eBay), or marketplaces

such as rebates or BOGO offers are excluded

final total, including item price, tax, and shipping

not apply to exchanges, returns, or replacement orders

💬 How to Request a Price Match

Just contact us with a link to the competitor’s product page, and we’ll handle the rest.

We’re here to make sure you always get the best value at The Swing Space.

Returns & Refund Policy – The Swing Space

🗓 Return Window

We offer a 30-day return policy. You have 30 days from the day you receive your item to request a return.

✅ Return Eligibility

To qualify for a return:

original condition

original packaging

receipt or proof of purchase

📦 How to Start a Return

Email us at support@theswingspace.com to begin the return process.
Once approved, we’ll send return instructions and the return address.

Please don’t send items back without first contacting us — they will not be accepted.

💸 Return Shipping Costs

You’ll cover the return shipping cost.

We’ll cover the return shipping cost and provide a prepaid return label.

🔁 Restocking Fee

A 25% restocking fee applies to all non-defective returns.

🚚 How to Return

by mail only

prepaid shipping label — just print and attach

💳 Refunds

Once your return is received and inspected, we’ll send a confirmation email.
If approved, your refund will be processed to your original payment method within 3–5 business days.

⌛ Missing a Refund?

If you haven’t received your refund:

Still nothing? Email us at support@theswingspace.com

🔄 Exchanges

We only offer exchanges for defective or damaged items.
Need to swap an item for the same one? Email us at support@theswingspace.com

🏠 Changing Your Shipping Address

Need to update your address? Contact us within 24 hours of placing your order.